TERMS
Liability
An order is processed when payment has been received, and at the same time, the buyer receives a confirmation via email. The right is reserved to confirm orders by phone in exceptional cases. All shipments are sent with Dropp delivery service, and Dropp's delivery and liability shipping terms apply to the delivery of the packages. 28 GLOW bears no responsibility for damage that may occur during the shipping process. If a product is damaged from the time it is sent from 28 GLOW to the respective customers, the damage is the responsibility of the buyer.
Right of return
The general return period for products is within 14 days from the date of purchase. The product must be in good condition in its original packaging. A product with a seal must be sealed as it was when purchased. The consumer shall be responsible for any depreciation in the value of the product resulting from the handling of the goods in accordance with Section 4 of Article 22 of Act No. 16/2016. A receipt for the product purchases must be present. A refund will take place when the above conditions are met and the product is received. Shipping and postal charges are non-refundable, and return shipping costs are the responsibility of the buyer.
Sold-out products
If the product is sold out, the buyer is offered the option to wait until the product is back in stock or to receive a refund.
Defective products
If the product is defective, please contact us immediately at info@28glow.is, and the buyer will be provided with a new product.
Delivery method
Domestic shipments with Dropp delivery service typically take two business days after the order is received and payment is completed. The buyer receives an SMS notification when the shipment is dispatched. With Dropp delivery service, it is possible to receive the product on the same day if the order is placed before 08:00 to 28 GLOW on business days. The buyer can pick up the shipment at the chosen Dropp location after 17:00, but home deliveries are between 18 and 22 (every day in the capital region but only on business days elsewhere). Please ensure that all information is correctly filled out during the purchase to ensure that the products are delivered to the buyer.
Shipping cost
28 GLOW ships anywhere in the country, and shipping costs will be added to the order before payment is made. Free shipping is available for purchases of 19,000 kr. or more.
Price
All prices in the 28 GLOW online store include 24% VAT. Prices are published subject to printing errors or image distortions, and 28 GLOW reserves the right to cancel transactions if incorrect [incorrect what?] has been provided. Please note that online prices may change without notice due to supplier price changes, and the price valid at the time the order was placed will be reflected in the order confirmation.
Content descriptions
The content list is published subject to typographical errors and/or if changes have occurred from the manufacturer. Please contact us for an updated content list at any time.
Confidentiality
The seller assures the buyer that all information provided during the transaction is confidential and will not be disclosed to any third party under any circumstances.
Law on jurisdiction
This agreement is in accordance with Icelandic law. If a matter or dispute arises based on the provisions and terms, it shall be brought before the District Court of Suðurland.